We appreciate your choice to book a tour or activity through our platform. To ensure a smooth and transparent booking experience, we would like to inform you about our cancellation policies, which may vary depending on the specific tour or activity you have selected. It is imperative that you review and confirm the applicable cancellation policy for your chosen activity before proceeding with your booking. You can find this information in the “Cancellation Policy” section provided for each experience we offer.
For your convenience, if you already have an existing booking, you can ascertain the relevant cancellation policy by referring to the “Cancellation Policy” section on your ticket.
To initiate a cancellation, please follow the instructions outlined on our website. Please note that the terms of cancellation and refund eligibility are contingent upon the specific cancellation policy associated with your chosen activity.
1. **Full Refund (at least 24 hours before start time):**
You are eligible for a full refund if you cancel your booking at least 24 hours before the scheduled start time of the experience. Cancellations made within this timeframe will not be refunded.
2. **Non-Refundable:**
Some experiences are non-refundable and cannot be exchanged for any reason. If you cancel or request a change for these experiences, the amount paid will not be refunded.
3. **Full Refund (at least 7 full days before start time):**
To receive a full refund, you must cancel your booking at least 7 full days before the scheduled start time of the experience. Cancellations made less than 7 full days before the start time will not be refunded.
4. **Partial Refund (3-6 full days before start time):**
If you cancel your booking 3-6 full days before the scheduled start time of the experience, you will be eligible for a 50% refund.
**Name Changes and Group Size Adjustments:**
For guided tours, any name changes, reductions, or increases in the number of participants must be confirmed through our customer support. These changes are subject to availability and will not be the responsibility of our agency. Please contact our support team through the email addresses provided in the “Contact” section on our website for assistance.
Certain experiences may have special cancellation policies that deviate from the standard guidelines. These unique terms and conditions can be found in the “Cancellation Policy” section on the respective experience page.
Please be aware that all deadlines mentioned above are based on the local time zone of the experience location.
We strive to offer you exceptional experiences and hope that this information helps you make an informed decision regarding your booking. If you have any questions or require further clarification on our cancellation policies, please do not hesitate to reach out to us through the contact information provided on our website.
Thank you for choosing us for your travel and adventure needs. We look forward to providing you with memorable experiences.
Best regards,
Tickets & Routes
Customer Support Team
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